|
|
|
Returns Policy
|
|
1click2computers stresses the importance of ordering the correct product.
Prior to placing an order, please check the specifications of the product to ensure that the product(s) ordered is compatible and recommended for use with your existing equipment, which includes all hardware and software (eg. components, peripherals, application software, and operating system). Specifications can generally be found at the Web site of the respective manufacturer, Please confirm compatibility by contacting the technical support staff of the respective manufacturer.
Ordering of the incorrect or incompatible product does not warrant an exchange or refund.
Please note that 1click2computers sells the products strictly under the respective manufacturers' terms & conditions (which include warranties & return policies).
If the product received is defective, it is your (the customer's) responsibility to send the product for repair or exchange to the respective manufacturers' warranty/service centre including all the shipping & handling charges involved
Please ensure to obtain a Returned Materials Authorization (RMA) number from the warranty/service centre of the respective manufacturer before shipping any items to the service/warranty centre. (This includes any items sent to 1click2computers location/s)
All materials shipped must be returned in the condition of which they were received, including all accessories, manuals, blank warranty cards, a copy of the Invoice and/or packing slip,
In the event that a returned order is missing these items, the RMA may not be able to be processed.
Once an RMA number has been issued please ensure that the product is returned to the service/warranty centre within seven days of the RMA issue date (unless specified otherwise - in writing - by the RMA issuer)
In the instance of an exchange, the replacement product will be exactly as the original purchase. The only exception to an exact replacement will be the recommendation of the manufacturer, if the product has been retired and another cannot be allocated. In such an exchange, the customer may accept the recommended exchange product. If accepted, the customer will be responsible for paying the difference in cost of the succeeding product.
Please note that there may be restocking charge for products that have been approved for a refund.
If a credit is to be issued, on purchases made with a credit card, the same card that is used to make the purchase will be credited. The credit will be made within five (5) to seven (7) business days of our receiving and verifying of the returned merchandise. Purchases made with cash or a cheque will be refunded with a cheque.
|
|
131 online shoppers
