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Frequently Asked Questions
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1Click2Computers.com
recieves a number of calls and letters from customers who have questions
about various aspects of our company. This section provides answers to
many questions asked by readers.
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Does 1Click2Computers.com accept phone,
email, COD, in person or fax orders?
I did not receive a confirmation email or see
an order confirmation page. Has my product been ordered?
I think I may have placed a duplicate order
by mistake. What should I do?
After I have submitted an order, how can I track
the progress of my order?
Can I change my order or items in my order after
it has been submitted?
How long does it take to process my order?
Can I combine separate orders
to save on shipping costs?
Does 1Click2Computers.com offer discounts
on volume orders?
Can I reactivate a cancelled order?
I do not feel safe submitting my credit
card information online. How do I know 1Click2Computers.com is
safe?
Is my product compatible with my operating
system? Who can I speak to for technical assistance?
What forms of payment does 1Click2Computers.com
accept?
I am sales tax exempt. How do I place an order?
Does 1Click2Computers know why
my credit card was declined?
Will 1Click2Computers.com pay for the return
of defective goods?
Does 1Click2Computers.com have a pick up
locations?
How do I get my shipment tracking number?
I have another question
Does 1Click2Computers.com accept phone, email, COD, in person or fax orders?
All orders are to be placed online through the automated ordering system
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I did not receive a confirmation email or see an order confirmation page.
Has my product been ordered?
If you did
not see an order confirmation page or receive an order confirmation email
an error has occurred and the order has not been submitted. Please reorder
and email sales@1click2computers.com
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to the top
I
think I may have placed a duplicate order by mistake. What should I do?
Send
an email to sales@1click2computers.com. Please include your full name, order
number and the details of your order. Please do not include credit card information
in email correspondence
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After I have submitted an order, how can I track the progress of my order?
Please check
the order status page. When information is available shipment tracking details
will be available.
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Can I change my order or items in my order after it has been submitted?
You can change your order before it is shipped. If you decide to change
or cancel the order after it is shipped please do not open the box and
email sales@1click2computers.com to make arrangements for return of
the product. We will not accept open box returns. You will be responsible
for shipping the product back to us and there will be 10% restocking
charge.
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How
long does it take to process my order?
The time it takes to process an order is subject to availability and
warehouse to customer proximity.
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Can
I combine separate orders to save on shipping costs?
Separate orders cannot be combined. However, several products may be
placed on a singular order and receive a single shipping rate.
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Does
1Click2Computers.com offer discounts on volume orders?
Yes, please email sales@1click2computers.com and specify the part number(s)
and quantity you require.
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Can I reactivate a cancelled order?
No, for security reasons we cannot reactivate cancelled orders. Please
re-order.
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I do not feel safe submitting my credit card information online. How do
I know 1Click2Computers.com is safe?
Security is a top priority at 1Click2Computers.com. All online orders
are secure and confidential. Please see the Privacy Policy page for
further information.
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Is my product compatible with my operating system? Who can I speak to for technical assistance?
Please check the manufacturer's website or call the manufacturer for
specific technical information. Due to the range of products that we
offer the best source of information is the manufacture’s website.
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What forms of payment does 1Click2Computers.com accept?
We only accept credit card orders: Visa, MasterCard and American Express.
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I am sales tax exempt. How do I place an order?
Place an order regularly and fax us your tax exemption form at (905)-607-0481
in order to have your tax discounted. Please write the order-# on the
Fax and make it attn to 1click2computers order desk.
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Does 1Click2Computers know why my credit card was declined?
No, for security reasons the credit card issuer does not provide 1Click2Computers.com
with this information.
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Will 1Click2Computers.com pay for the return of defective goods?
No, unfortunately since we do not manufacturer the products we cannot
be responsible for defective products. Please contact the manufacturer
concerning a defective product Please contact the manufacturer for the
information required for a return.
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Does 1Click2Computers.com have a pick up locations?
No, we do not have a walk-in location. All products are to be shipped
directly to our customers. It has been our experience that this method
allows the customer to receive their goods in the most timely fashion
possible.
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How do I get my shipment tracking number?
Once your order has been placed you will receive a tracking number that can be
entered in the order tracking page to check the status of your order.
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I have another question
Please email sales@1click2computers.com
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